1. Overview
This Privacy Policy explains how Saphix Development may collect, use, store, share, and delete information connected to our website, Discord server, bots, support systems, dashboards, forms, tickets, and services.
We aim to collect only what is needed to operate support, deliver services, protect the community, prevent abuse, and improve Saphix projects.
2. Information We May Collect
We may collect Discord usernames, Discord IDs, server IDs, avatars, roles, permissions, Roblox usernames, GitHub usernames, email addresses, and other details you choose to provide.
Support and project data may include ticket messages, form responses, application answers, order requirements, bug reports, feedback, appeal information, attachments, screenshots, files, and project notes.
Technical data may include IP address, browser type, device type, pages visited, timestamps, bot command usage, dashboard actions, error logs, API logs, and security logs.
3. How We Use Information
We use information to provide support, deliver projects, verify access, manage tickets, moderate community spaces, prevent abuse, debug issues, improve services, and communicate project updates.
We may also use information to enforce rules, investigate scams or security incidents, handle appeals, and maintain records of important staff or client actions.
4. Bot and Dashboard Data
Saphix-related bots and dashboards may store server configuration, command settings, ticket records, moderation logs, access settings, and user interaction data when required for functionality.
Bot data should not be used to sell personal information. Data access should be limited to authorized staff, developers, and systems that need it for support or operation.
5. Cookies and Analytics
The website may use basic cookies, local storage, analytics, security tools, or server logs to remember preferences, measure page usage, and protect the site.
You can control cookies through your browser settings, but some features may not work correctly if cookies or local storage are disabled.
6. Sharing of Information
We may share information with trusted staff, developers, service providers, hosting platforms, payment processors, moderation platforms, or legal authorities when necessary.
We do not sell personal information to advertisers.
Information may be shared if required to investigate abuse, protect users, enforce policies, complete a service, or comply with legal obligations.
7. Data Security
We use reasonable security practices such as permission limits, access controls, secure hosting practices, and staff restrictions to protect information.
No online service is completely secure. Users should avoid sharing passwords, bot tokens, private credentials, or sensitive personal information in public channels.
8. Data Retention
Data may be kept for as long as needed to provide support, operate services, keep project records, prevent abuse, resolve disputes, comply with legal obligations, and maintain security logs.
Some records may be deleted or anonymized when no longer needed, unless retention is required for safety, legal, or operational reasons.
9. Your Choices
You may request access, correction, or deletion of information where reasonably possible and legally allowed.
Some data may need to be retained for fraud prevention, security, dispute handling, moderation history, or legal compliance.
10. Children and Minors
Saphix Development does not intentionally collect more information from minors than needed to operate community and support services.
Users must follow the age requirements of Discord, Roblox, and any other third-party platform they use with Saphix services.
11. Policy Updates
This Privacy Policy may be updated when our services, tools, legal duties, or platform requirements change.
Privacy questions can be sent through the support server or to support@saphix.xyz.